Price Match Policy
Are you looking for a price match at The Watch Factory?
We're here to help you get the best deal possible!
Feel free to provide evidence of a competitor's advertised price for the exact same product, either at the time of your purchase or within 7 days after your purchase.
However, there are a few important considerations we need to go over before we can proceed with a price match.
Here's what you need to know beforehand:
1. Accredited Stockist: The competitor must be an accredited reseller by the brand-authorised distributor, physically operating within Australia or New Zealand. We do not price match with foreign resellers masquerading as Australian-based competitors. Please provide us with the URL or website of the competitor.
2. Availability: We'll match a competitor's price only if the product is currently in stock at the competitor's online store.
3. Exact Match: The item you want to price match must be the exact same manufacturer and model number as the one offered at the competitor's store.
4. Price Comparison: We’ll compare the total selling price of the competitor’s product including freight charges and surcharges.
5. Exclusive Offers: Please note that price matching cannot be combined with any other offers from The Watch Factory or the competitor you're matching.
6. Business Hours: The approval process for price matching will take place during our weekday business operating hours.
7. Authenticity: To ensure the product is genuine and not "grey imported," we need to verify that it’s authorised and licensed Australian stock. Parallel imports, also known as grey or direct imports, refer to products sold by sellers who do not have permission from the manufacturer or the manufacturer’s licensed Australian distributor/s to sell the watch in the ANZ marketplace.
8. Confirmation: Our staff will confirm that all the above criteria are met at the time of sale.
Please keep in mind that while we strive to accommodate price matches, the final approval is at The Watch Factory's discretion. We appreciate your understanding and look forward to helping you find the perfect timepiece at the best possible price.
Feel free to contact our support team for confirmation or send us an email via support@watchfactory.com.au with the information required.