About Us
The Watch Factory is Australia’s premier online watch destination for fashion watches that offers our customer's global brands at competitive prices. Our dedicated team is focused on delivering exceptional service and great value to our customers.
We are an authorised retailer of all the brands that we sell. All of our products are 100% genuine and are sourced only from the authorised Australian distributors. The Watch Factory brings popular international brands to Australia at fantastically low prices.
✅ Outstanding customer service
✅ Free Express Delivery Australia-wide on orders over $100
✅ 30-Day Money Back Guarantee
✅ Competitive prices
✅ International Warranties
On orders $100+. Delivered to you in 1–3 business days. Deliveries to regional and rural areas may take longer.
Not 100% satisfied with your purchase? No worries! Send it back within 30 days for a refund or exchange to a different item.
We are an authorised Australian retailer for every watch that we sell.
At The Watch Factory, our priority is you, our customer. We strive to take the hassle out of finding your next favourite watch by delivering exceptional customer service. From our free express delivery and 30 day returns, to our easy-to-navigate website and competitive prices, everything we do is to make your online shopping experience as seamless as possible.
"Our mission is to be Australia's one-stop-shop for watches for every wrist. Our customer always comes first. We're proud to offer a fantastic range of big brand watches to Australians at competitive prices."
We're a proud Australian business. Every order is sent from our Melbourne warehouse.
Checkout securely with Afterpay, Zippay, PayPal, Splitit Payments, Apple Pay, G Pay, Shop Pay, Visa, Mastercard or Amex.
We're here for you. Our customer support team are available Monday to Thursday from 8:30 AM to 5:00 PM, and Friday from 8:30 AM to 1:00 PM.