Help Center

General Questions

What is The Watch Factory?

Are your watches real?

Will my watch come in a box?


Which payment methods does The Watch Factory accept?

It it secure to shop on your website?

How does AfterPay work?

What should I do if my card was declined?

Shipping & Delivery

How can I track my order?

How is my order shipped?

How long does it take to receive my order?

Do you ship internationally?

How much does shipping cost?

What happens if I am not at home to accept the delivery?

How can I change the delivery address once I've placed my order?

Where is my tracking number?

Damaged Items

What should I do if I receive a damaged or faulty item?

Returns & Refunds

Can I return an item that I don't like?

Can I exchange an item for something else?

How will I get refunded?

How long will it take to get refunded?

How much I will be refunded if I bought multiple items with a voucher?


What warranty does my watch come with?

How long is the warranty on my watch?

What is covered under warranty?

What is not covered under warranty?

How can I claim my warranty?

What do I need to claim the warranty on my watch?

What are my rights under Australian Law?

What should I do if my warranty has expired?

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