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General Questions

What is The Watch Factory?

Are our watches genuine?

Will my watch come in a box?

Payment

Which payment methods does The Watch Factory accept?

It it secure to shop on your website?

How does AfterPay work?

What should I do if my card was declined?

Shipping & Delivery (Australia)

How much does shipping cost?

How long will shipping take?

How can I track my order?

How is my order shipped?

What happens if I am not at home to accept the delivery?

How can I change the delivery address once I've placed my order?

Where is my tracking number?

Can I get overnight shipping?

Shipping & Delivery (New Zealand)

How much will shipping cost?

How long will shipping take?

Will I need to pay GST, customs duties & charges?

How can I track my order?

How is my order shipped?

Damaged Items

What should I do if I receive a damaged or faulty item?

Returns & Refunds

Can I return an item that I don't like?

Will my return be accepted?

Can I exchange an item for another item?

How will I get refunded?

How long will it take to get refunded?

Warranty

What warranty does my watch come with?

How long is the warranty on my watch?

What is covered under warranty?

What is not covered under warranty?

How can I claim my warranty?

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