The Watch Factory Australia

Each brand has its own warranty policy, which you can find in the product description. If you can’t see the warranty information, feel free to contact us.

Learn what water resistance means, how it is measured, and how to choose the right watch for your water activities. For more information, please visit our ‘Water Resistance Guide’.

We currently provide shipping services to both Australia and New Zealand. For more details regarding our shipping policies, please refer to our dedicated 'Shipping Policy' page.

Express shipping typically takes 1-3 business days for delivery within Australia, depending on the destination. For New Zealand, please allow an additional 10 business days for delivery, including potential delays related to customs clearance. We strive to ship all orders promptly on the next business day.

Products must be returned within 30 days of receiving your order. They should be in their original condition, unworn, unused, with all tags still attached, and in the original packaging. For more details, please refer to our return policy.

Refunds are typically processed within 1-2 business days from the receipt of the returned item(s). If you have any inquiries about the status of your refund, please don't hesitate to contact us.