The Watch Factory will give you a full refund or exchange if your purchase is returned within 30 Days. If an item is not to your liking, simply return the unwated item to us and your purchase will be fully refunded. Buy with confidence knowing that you will get your money-back with our hassle-free returns process.

Information on returning your item(s) can be found at our Returns Centre.

Further terms and conditions can be found at our Returns & Exchanges Policy. 

The Watch Factory offers FREE Express Shipping Australia-wide on every order. Your order will be delivered in 1-2 business days using Australia Post' Express Network. Your watch is packaged securely inside it's watch box to arrive to you in perfect condition. We deliver to PO Boxes, Parcel Lockers and all adresses in Australia. Every order requires a signature upon delivery or collection for the protection of your purchase.

This watch comes with an International Warranty that it will be free from defects in materials and workmanship under normal use from the date of purchase until expiration of the warranty. The length of warranty depends on the brand. Every brand comes with at least a 1 year warranty, with many brands giving warranties for 2+ years. During this period, the watch will be replaced or the watch movement will be repaired (at the discretion of The Watch Factory) free of charge, if it proves to be defective in material or workmanship under normal use. 

For more details and conditions, please see our Warranty Information.